PLEASE READ BEFORE YOU ORDER

Tier One Sports is making every effort to offer tennis players from around the world the ability to purchaseour products at affordable prices. If you cannot find your country as an option please contact us at [email protected]

Tier One Sports offers international shipping services. Based on the delivery location and order specifications there will only be a limited number of shipping options available. During the checkout process our system will automatically analyze your order and offer live shipping rates.

Due to partnerships with major shipping partners, we can offer fast and reliable shipping options worldwide, sometimes discounted up to 70%!

IMPORTANT: The following time lines for shipping with USPS in particular. Due to COVID some packages experience significant delays. If you are looking for a reliable shipping service WITH Tracking please choose UPS Worldwide Saver!

USPS First Class Mail Intl (11-21 business days - NO TRACKING): This option is only available for orders less the 4lbs. It is the slowest shipping option with very limited tracking information. If you don’t have time to wait for your order to arrive we will not recommend this service since it can take between 1-3 weeks. PLEASE NOTE: Since this service does NOT offer tracking within the country of destination we will NOT be able to confirm but assume the successful delivery of your package.

USPS Priority Intl (6-10 business days - LIMITED TRACKING): We recommend this service for faster shipping where UPS Wordwide Saver is not available.

UPS Worldwide Expedited (3-5 business days - Include package tracking!): This option is fast and reliable. You can expect delivery within 2-5 business days. UPS offers a comprehensive tracking system at https://www.ups.com/track

IMPORT TAXES:

There are no U.S. taxes; however, you will be responsible for any additional customs, handling fees, duties and/or taxes. Because each country is different, and these fees change often, we cannot provide an estimate of these charges. We recommend contacting your local post/customs office to receive more information.

If any international order is refused upon delivery for any reason, all customs and duty charges and return shipping charges will be billed to you by Tier One Sports. Once a package enters your country, these charges are not reversible whether the package is delivered to you or not.

Tier One Sports will not issue credit in cases where packages are not delivered due to non-payment of fees, refusal or abandonment.

PAYMENT INFORMATION:

Tier One Sports accepts payment by credit card (MasterCard, Visa, Discover and American Express J.C.B.) through STRIPE. All orders are processed in USD currency. If a credit card is used for the purchase, the issuing credit card company will bill the charge in your local currency at the current exchange rate.

STRIPE offers additional payment options like Apple Pay and Google Pay.

We offer PayPal Express and a payment option

ORDER SECURITY:

In an effort to protect the security of our customers, authorization information may be required for international purchases. Any and all requested information will be included in the confirmation email you will receive within 1-2 business days of completing your purchase. International orders awaiting information can be held up to 5 days. Please reply to any requests at your earliest convenience to avoid processing delays or cancellation of the order.

Tier One Sports reserves the right to prohibit shipment to any international address that has a history of fraudulent orders or customs and delivery issues. If delivery to a hotel is requested, Tier One Sports will require the customer to assume all liability for the package upon proof of delivery. Tier One Sports will not be responsible for lost or stolen packages. Once your order has shipped, it is not eligible for cancellation. Abandoned packages are not eligible for retrieval.

RETURNS:

You are welcome to return any items purchased from Tier One Sports. The products must be returned in the same condition they were received (unused and unopened in original packaging - no exception). If it is detected upon return of the package that the product has been opened, Tier One Sports will reseve the right now to offer a refund. If the product is returned unopened, Tier One Sports will refund the product cost ONLY; shipping and customs fees are not refundable. Any return shipping costs must by covered by the customer. Customs duties and fees incurred by Tier One Sports when the package re-enters the United States will be deducted from your total refund.

Please return products to:

Tier One Sports

P.O.Box 99720

San Diego, CA 92169

United States

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