We currently accept PayPal and all major credit cards (AMEX, DISCOVER, JCB, VISA, MASTERCARD, Diners Club) for your order.
Coupon/Discount Codes can be entered on the checkout page right under payment options.
We currently do not accept gift cards.
We do not charge sales taxes on international orders. Please note that many countries do charge customs fees when purchasing products from outside their country. We will not be responsible for paying any fees that are associated to import. Please consult your local customs department for additional information.
There are no U.S. taxes; however, you will be responsible for any additional customs, handling fees, duties and/or taxes. Because each country is different, and these fees change often, we cannot provide an estimate of these charges. We recommend contacting your local post/customs office to receive more information.
If any international order is refused upon delivery for any reason, all customs and duty charges and return shipping charges will be billed to you by TRU PRO (Tier One Sports, DBA). Once a package enters your country, these charges are not reversible whether the package is delivered to you or not.
TRU PRO (Tier One Sports, DBA) will not issue credit in cases where packages are not delivered due to non-payment of fees, refusal or abandonment.
This means your order has been processed and left our warehouse.
Orders that were placed on our US website will be shipped from San Diego, CA.
Any order placed by 12:00 PM PST Monday - Friday (excluding public holidays) will usually ship the same or the day after. If you’ve placed an order after 12:00 PM PST or on a weekend, your order will process within 1-2 business days.
The fastest international shipping service that we currently offer is UPS Worldwide Expedited. Your package usually arrives between 2-5 business days.
Once the returned item is received and back in the warehouse, refunds should be reflected on the account that was used during the purchase within 5-10 business days.
Most TRU PRO rackets and bags are covered by a limited warranty for defective material for six months from the date of purchase of the original product when purchased on our website.
To return a product that is under warranty, please email us at [email protected] to obtain a return address and return number. Proof of an invoice or receipt from TRU PRO is required.
Most TRU PRO rackets and bags are covered by a limited warranty for defective material for six months from the date of purchase of the original product when purchased on the Website. Repairing or replacing a warranted product does not extend the applicable warranty period. Proof of an invoice or receipt from TRU PRO is required. It is at our discretion to either repair or replacement the product. No warranty will be granted if a racket is improperly handled (strung incorrectly, added repairs, extreme signs of wear and tear, or beyond the warranty period.) Rackets must be returned strung. For replaceable parts like grips, grommets, or strings, we do not offer a warranty. Items that are sent to the warranty department in San Diego but upon inspection are considered not being covered by the TRU PRO warranty policy and will be returned to the customer. The customer will pay for return freight.
To return a product that is under warranty, please email us at [email protected] to obtain a return address and return number. You are responsible for covering shipping charges for all returns.